Horticulture and Mowing Services Tender Development

This project involved a review and enhancement of Council’s Parks and Open Space maintenance services framework to support service procurement and contract management.

The engagement included assessing existing maintenance practices, service standards, contractor reporting processes and contract documentation to identify opportunities for improvement and consistency across Council-managed open space.

The project delivered a fit-for-purpose suite of procurement and contract management documents, including technical specifications, schedules of rates, contractor reporting requirements, performance frameworks and tender support documentation.

The work was supported by collaboration with Council officers, to ensure the tender documentation would be practical and be support within operating business environment.

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Project Benefit

The project established a clear, consistent and measurable framework for the delivery and management of parks and open space maintenance services. By defining service levels, quality standards, performance requirements and robust contractor reporting and monitoring processes, Council is better positioned to procure and manage services which deliver improved value, accountability and service outcomes. The resulting documentation provide greater transparency in contractor performance assessment, support continuous service improvement, reduce contract administration risk and strengthen Council’s internal capability to effectively manage the future maintenance contracts and service delivery programs.
Client organisation
City of Greater Dandenong
Service Delivery
Maintenance contract procurement
Quality Auditing and Monitoring
Contract specifications
Levels of service setting