Service Delivery
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
Risk Assessment Artificial Water Features in Reserves
This report is intended as a follow up to our previous report; Artificial Water Features in Recreation Reserves dated 2 August 2023. The original report
Parks Operational Review
After consulting with Maribyrnong City Council’s management and operational staff, the Xyst team identified areas for improvement and operational excellence. Xyst conducted an audit of
Geelong Botanic Gardens Education Report – Issues and Opportunities Report
Xyst undertook the following key tasks for the Geelong : A benchmarking exercise of other education providers and programs An analysis of the current approach
Whangārei Aquatic Centre Asset Management Practices Review
Xyst supported Smartz in its review of the pool that is operated by Sport Northland and CLM, by providing the asset management element of the
Parks Operations Business Improvement Review
Xyst staff initially carried out a desktop analysis of existing documents relating to service levels, service standards, budgets, customer feedback, asset management plans and strategic
Ashburton District Tree Inventory
Xyst collected tree data on all of Ashburton District Council’s (ADC) street and park trees including GPS location, species, maturity, condition and potential risk features.
Township Contract Performance Auditing
Xyst designed a specialized tool for the Mackenzie District Council, leveraging the Safety Culture iAuditor platform. This tailored solution facilitates the inspection of areas maintained
Service Delivery Options
Xyst were engaged at short notice to undertake a comprehensive cost comparison of out-sourced maintenance versus in-house operations. The analysis included a 10 year whole
Waipā Development Levels of Service
As a result of gap’s identified in the preparation of Waipa’s Asset Management Plans, Xyst was engaged to prepare a parks hierarchy detailed development levels
Asset Management Plan Peer Review
Xyst undertook a peer review of the Bay Venues Limited Asset Management Plan (2024-2027) structure and approach and provided an insight as to whether it
Wingecarribee Streetscape Levels of Service and Service Specification
Assessment of current streetscape service levels and workshops with staff with the objective of establishing a consistent approach to service standards for the development and
Kaiapoi Community Hub Project Management
The Kaiapoi Community Hub is a complex programme of works located in the red zone area within Waimakariri as a result of the 2011 Canterbury