Service Delivery
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
Whittlesea Service Planning for the future maintenance of parks and trees city wide
Workshop with client to identify strengths and weaknesses of current approach and consider alternative opportunities
Parks Service Unit Operational Review
Working closely with the unit to better understand the current state of their functions and services, and the effectiveness and efficiency of the current team
Open Spaces Service Delivery Review – Section 17A Local Government Act
The provision and maintenance of the open spaces in Ashburton district is currently delivered by an in-house team, which provides the full range of cemetery,
Nelson City Council Glyphosate Use Review
Xyst captured and analysed glyphosate use across the various business units of the Council including Science and the Environment, Transport, Forestry, Utilities and Parks. We
Ruapehu District Council Track Asset Review
Undertook a detailed trail assessment of all Ruapehu District Council (RDC) managed trails using Xyst’s trail assessment system and against HB8630:2004. An individual assessment report
Community Experience Group Organisational Structure Review
Xyst undertook a review for Whakatāne District Council, looking at areas of the business that have the potential for positive change. Three types of change
Memorial Headstone Safety Audit
The intent of the audit by Xyst was to inspect memorial headstones for stability/soundness and identify any headstones that may present a risk to cemetery
City of Calgary Parks Cricket Specifications
Xyst Canada provided detailed specifications for cricket practice nets and a scope of work for cricket pitch maintenance and renewal activities. A high quality rendered
The City of Medicine Hat Parks, Recreation and Culture Capital Prioritization Widget
Xyst Canada developed a capital project prioritization tool. We used risk, provision and cost factors to prioritize capital project and used this process to communicate
Vancouver Board of Parks and Recreation Capital Prioritization Tool
Xyst Canada Ltd. developed a tool based on criteria developed with internal staff. The ‘widget’ tool prioritizes all Parks capital projects. The project ranking results
Mackenzie District Peace Avenue Trees
Xyst undertook a survey of 500 historic trees planted at the turn of the century in and around Fairlie and Kimbell towns. The trees had
Mackenzie District Facility Risk Assessment
New management at Council were concerned about the condition and risk of a number of community facilities and asset and invited Xyst to promptly assist