Business Improvement Plan

Greenspace Services

Xyst conducted a business health check, or service review, of the open space and sports field Business Units. This review aimed to identify gaps in the business and provide recommendations for improving service delivery, management practices and strategically positioning council (parks maintenance) for the next ten years.

The review incorporated the factors that may influence service delivery and associated costs, such as growth in the rapidly developing community, and remained cognisant of Integrated Planning and Reporting (IP&R) to better integrate strategic planning with Delivery and Operational Plan outcomes.

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Project Benefit

Blacktown City’s Greenspaces Business Unit sought to conduct a business health check to strategically position itself for the next ten years. The review identifies opportunities for improvement in service delivery, strategic planning, operational structure, financial management, and operational services, and provide actionable recommendations as part of a Greenspace Business Improvement Plan.
Blacktown City Council
Client organisation
Blacktown City Council
Open Space Planning
Open space strategy
Policy development
Quality/performance assessments
Sport, Recreation and Community Planning
Performance assessments
Research
Yardstick - Benchmarking
Service Delivery
Service Delivery Review (Section 17a Local Government Act)
Service Delivery Model comparison
Quality Auditing and Monitoring
Business Improvement Planning
Contract specifications
Levels of service setting
Asset Management
Asset Management Plans 
As-built maintenance plans
Policy Development
Play Spaces
Playgrounds
Performance/Play value assessments
Maintenance plans