We reviewed the Council’s current bylaw, policy, standard operating procedures, forms, website and processes and practices. We have examined the Council’s current cemetery management module provided in Civica Authority and undertook a physical audit of records as they relate to interments in Charlton, Mataura, Gore and Pukerau cemeteries. We interviewed staff and funeral directors and made several recommendations on changes required to improve cemetery management aimed at:
• reducing risk to Council of incorrect burials causing unnecessary grief to the bereaved and damage to the Council’s credibility.
• improving record keeping practices to ensure accuracy of data held by the Council
• improving customer service to funeral directors, families wishing to undertake private burials and others wishing to research historical burials.